Thursday, November 19, 2015

Service Delivery Outline

I.  FORMAL SERVICE DELIVERY SYSTEMS/ ORGANIZATIONS

A.       Public agencies: mandated by law to provide income maintenance or other tangible goods and services
B.       Private Not-for-Profit: non-governmental, operating under specific legal guidelines regarding financial issues
C.       Private/Proprietary Agencies: non-governmental providing social services with profit motive
D.       Self-help Agencies: voluntary or mutual aid groups
E.       Independent Practice: proprietary, clinical and non-clinical activities (consultation, research, workshops)

II. SERVICE DELIVERY

A.       Models
        1.        Social Competency
        2.        Social Change
        3.        Medical/Clinical
        4.        Educational
        5.        Ecological
B.       Steps in Service Delivery
        1.        Engagement
        2.        Assessment
        3.        Planning
        4.        Implementation
        5.        Evaluation
C.       Designs
        1.        Centralization vs. Decentralization
        2.        Single service vs. cluster of services
        3.        Coordinate efforts or operate alone
        4.        Employ professionals, para-professionals, consumers to provide services

III. POLICIES & PROCEDURES

A.       Types of Policy
        1. Social/Family Policy
        2. Regulatory Policy
        3. Redistributive Policy
        4. Definitional Policy
B.       Purpose-Governmental (Federal/State)
        1.        Establish governmental agencies
        2.        Establish income maintenance guidelines
        3.        Establish parameters for services
C.       Purpose-Agency
        1.        Establish operations consistent with fed/state guidelines
        2.        Establish specific service delivery system
        3.        Consistent service delivery
        4.        Client rights, responsibilities and entitlements
D.       Implementation of Organizational Policy and Procedure
        1. Policy Implementation
         a. Secondary Legislation period requiring details about regulations, procedures and guidelines
         b. Impacted by agency limitations and capabilities
E.       Affects Service Delivery
        1.        Agency budget and resources
        2.        Staffing availability
        3.        Agency Capacity
        4.        Political climate

IV. METHODS OF SOCIAL WORK ADVOCACY

A.       Policy Development
B.       Group Advocacy
C.       Individual and Family Advocacy
D.       Message-based
E.       Relationship-based
F.       Media-based

V. INTERDISCIPLINARY COLLABORATION

A.       Multiple disciplines
B.       Holistic approach to complex clients




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